WHAT IS OUR DROP SHIPPING SERVICE?
By using Shop.tt drop ship service you will be able to buy our products and we will ship the items to your customer with your name / business name as the sender.
WHY WOULD YOU WANT TO USE OUR DROP SHIP SERVICE?
This is the best option for you if you dont want to put down a large investment. By using this service, you dont need to pay for the warehousing of products and you dont need to worry about packing and shipping the items. There is no risk of wrong investment since you will only buy the item that you’ve sold. We will take care of the warehousing and shipping so you would use your time providing your customers with great customer service.
HOW TO USE THIS SERVICE?
First you need to register on our website.
At this point you can login to your account and start adding stuff to your cart. At the checkout you will be able to provide your customer’s shipping information. After the order is placed we will ship the package and provide you with a tracking number. You are responsible for sending the tracking number to your customer.
Q: HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
A: All the drop ship orders are usually processed within 24 to 48 hours.
Q: HOW DO RETURNS WORK?
A: You have 7 days to return the products in its original packaging. After receiving the product and investigating its originality we will accept the return and add the funds to your dropshipper account as store credit. Restocking fees may apply depending on the condition of the item.
Our restocking fee is 15%.
Q: WHO PAYS FOR THE SHIPPING ON THE RETURN ITEMS?
A: Shop.tt is not responsible for the shipping charges on the return items. Depending on your stores policy you or your customer are responsible for shipping charges on returns.
Q: WHAT HAPPENS IF MY CUSTOMER SAYS THE ITEM IS DEFECTIVE?
A: Shop.tt will not be responsible for defective items. It is a risk that you will be taking as a business owner, However, if your customer receives a wrong item from our warehouse we will pay for the shipping on the return of the item and we will ship them a replacement.
If your questions were not answered here please feel free to open a support ticket via the resolution center.